Terms of Service

Last Updated: 7/30/2026

By using the Aroom Platform (as defined below) or otherwise indicating your acceptance of these Aroom Customer Terms of Service (the "Terms"), you agree to be bound by all terms and conditions stated below. Huespace, Inc. (d.b.a. "Aroom"), located at 1201 Wilson Blvd, 9th floor c/o Huespace, Arlington, VA, 22209 ("Aroom"), provides the Aroom Platform. You, the user, are referred to herein as "Customer." Aroom and Customer are collectively referred to herein as the "Parties." If you enter these Terms on behalf of a company or other entity, you represent and warrant that you are authorized to do so.

PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE AGREEMENT TO ARBITRATE, WHICH AFFECTS YOUR LEGAL RIGHTS. THE AGREEMENT TO ARBITRATE MAY REQUIRE YOU TO PURSUE ANY CLAIMS AGAINST AROOM ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS OR GROUP ACTION, AND MAY LIMIT YOUR RIGHT TO A COURT HEARING OR JURY TRIAL.

1. Definitions

  • "Delivery Provider" refers to any individual or entity fulfilling an Order by transporting Goods to a Recipient.
  • "Goods" are the items outlined in an Order for delivery to a Recipient.
  • "Customer" has the meaning set out in Section 3(C) below.
  • "Platform" is a third-party technology platform integrated with the Aroom Platform that exchanges Order and related Goods information with Aroom. This Platform may be operated by Customer or, if Customer is a Merchant, by a third party.
  • "Merchant" is the business requesting the delivery of Goods to a Recipient. When Customer directly places an Order through the Aroom Platform for delivery of its Goods, "Merchant" includes Customer.
  • "Aroom API" denotes Aroom's application programming interface, which facilitates the exchange of information between Aroom and the Customer or a Platform, as applicable.
  • "Aroom Platform" includes the Aroom API, related websites, documentation, software, and any Aroom-provided technology used in connection with these Terms (including any future mobile or web-based applications) to receive and share information regarding Orders and Goods.
  • "Order" is a request for delivery services placed by a Merchant through the Aroom Platform that Delivery Provider can choose to fulfill. The request includes the Recipient's name, location, contact details, and any other pertinent delivery information. This can occur (i) through the Aroom Platform's interface, (ii) by an API request to the Aroom Platform, or (iii) via a Platform that sends or processes the order object using the Aroom Platform.
  • "Party" means either Aroom or Customer, and "Parties" means both collectively.
  • "Recipient" is the business or entity set to receive the Goods specified in an Order.
  • "Messaging Feature" means the optional feature described in Section 21, through which Aroom provisions a telephone number to Customer and enables text messaging with project contacts through the Aroom Platform, including through an AI assistant that participates in group conversations.

2. Aroom's Responsibilities

A. Aroom Platform

Aroom will grant Customer access to the Aroom Platform as required to share and process Orders in accordance with these Terms and any current Aroom policies posted on or referenced by the Aroom Platform and its documentation.

B. Support and Service Levels

Aroom will offer technical support for the Aroom Platform via phone and email between 8:00 a.m. and 8:00 p.m. Eastern Time ("Support Hours"), provided that:

  1. Before contacting Aroom for support, Customer (including its IT staff) has made reasonable efforts to address and resolve the issue.
  2. The Customer cooperates with Aroom's support team as needed to fix the issue.

To seek support, Customer may email support@aroom.io. Aroom will use commercially reasonable efforts to make the Aroom Platform accessible 24/7, except during excused downtime, including (i) planned downtime—only occurring between midnight and 3:00 a.m. Eastern Time, with reasonable notice, (ii) unplanned emergency downtime, or (iii) circumstances outside of Aroom's reasonable control.

C. Integration

If Customer requests integration, Aroom will work with Customer (and, as applicable, the Platform) to connect their systems to the Aroom API and other relevant elements of the Aroom Platform.

D. Feature-Specific Terms

Certain features of the Aroom Platform carry additional obligations that apply only to Customers who enable them. If Customer enables the Messaging Feature, Sections 21 and 23 apply to that use. If Customer uses the recording or transcription features, Section 22 applies. Sections 21 and 22 apply only to Customers who use the relevant feature.

3. Customer Responsibilities

A. Order Information

Customers must supply all data necessary for each Order processed through the Aroom Platform—this includes the Recipient's address, contact information, and any special instructions. If Customer operates a Platform that collects Order information from Merchants, Customer must promptly pass along that data to Aroom without alteration through the Aroom API or as otherwise agreed. Customer is liable for any consequences arising from inaccurate or incomplete Order details.

B. Requested Delivery Requirements

Aroom will use reasonable efforts to match Customer's Orders with Delivery Providers who indicate they can meet any specified delivery requirements. However, Customer acknowledges that availability of such Delivery Providers may fluctuate and that Aroom makes no guarantee any Delivery Provider identified via the Aroom Platform will meet all stated delivery conditions.

C. Consents

Customer must ensure that it (or, if Customer operates a Platform, that the Merchants) has obtained all permissions or approvals from Recipients and Merchants necessary for Aroom or the relevant Delivery Providers to use any Order details, contact information (including phone numbers), and other required data to track, fulfill, and complete Orders. This includes consent to contact Recipients and Merchants with delivery updates via email, text, or phone. If Customer is a "Customer" (i.e., if Customer operates a Platform for Merchants with whom Aroom has a direct contract for using the Aroom Platform), then those Merchants—not Customer—are responsible for securing these consents and approvals.

D. Gratuities

If Recipients can leave Tips for delivery, Customer must forward the entire Tip amount to Aroom (labeled as a Tip or similarly) so that Aroom can remit it to the Delivery Provider. Customer may keep a portion of Tips exclusively for its own employees if Recipients are clearly informed (at the time they submit the Tip) about the portion Customer will retain, and such retention complies with the applicable law. Customer guarantees it will provide such notice. Aroom is not liable for Delivery Provider Tips if Customer does not promptly pay those amounts to Aroom.

E. Pass-Through Terms

If Customer provides access to the Aroom Platform to Merchants with whom Aroom has no direct usage agreement, Customer must enter into a separate agreement with such Merchants ("Merchant Agreement") that includes terms at least as protective of Aroom as those in these Terms. That Merchant Agreement must be in place before Merchants can use the Aroom Platform in any way via Customer.

F. Non-Solicitation

During Customer's use of the Aroom Platform and for one (1) year after such use ends, Customer must not directly or indirectly solicit or accept delivery services from any Delivery Provider that has fulfilled Orders via the Aroom Platform under these Terms, nor provide or accept any platform services identical or similar to the Aroom Platform from or for any Merchant that has used the Aroom Platform under these Terms.

G. Compliance with Laws

Customer must abide by all laws and regulations related to its obligations or rights under these Terms. This includes securing any licenses, permits, or insurance that may be required by law for the products sold as part of Orders.

H. Conflicting Agreements

Customer warrants that entering into and performing under these Terms will not breach any other agreement with a third party (including but not limited to exclusivity or right-of-first-refusal clauses with other delivery services). Customer also agrees that it will not sign or undertake any such conflicting agreement while these Terms are in force.

4. Delivery Terms

Orders may be governed by additional conditions set by the Delivery Provider handling that Order ("Delivery Provider Terms"), such as the provider's refund or cancellation policies and terms of carriage. Customer understands that fulfilling an Order with a particular Delivery Provider may require agreeing to these Delivery Provider Terms. Customer alone bears responsibility for complying with any Delivery Provider Terms, including the Uber Direct API Terms when using Uber's delivery services. Any concerns regarding Order fulfillment must be addressed in line with the specific Delivery Provider Terms.

5. Payment

Customer agrees to follow the Aroom Payment Terms, which regulate ACH and credit card payments. Besides the fees owed to Delivery Providers, Customer must also pay all other clearly stated fees by Aroom—such as platform, service, catering, or order-specific fees—and Aroom's delivery orchestration fee for each Order. Customer must pay any undisputed amounts listed on invoices sent by Aroom. Any concerns or disputes regarding invoices must be communicated promptly to support@aroom.io.

When providing a credit/debit card or ACH authorization ("Payment Method"), Customer certifies that all payment details are complete and accurate. Aroom (and its payment processor) will charge Customer's Payment Method on the schedule indicated during account setup or as otherwise agreed. By supplying a Payment Method, Customer authorizes Aroom and its processor to store, transfer, and charge that method for any Aroom delivery fees and related expenses, taxes, or surcharges. If Customer's primary Payment Method is invalid or cannot be charged, Customer agrees that Aroom may charge any alternative Payment Method associated with Customer's account. Aroom may restrict Customer's access to some or all features of the Aroom Platform if it cannot collect payment using Customer's saved Payment Method. Payments made by Customer are final and non-refundable unless Aroom decides otherwise. Aroom may use a third-party payment processor (e.g., Stripe) for billing, subject to the payment processor's terms of service and privacy policy. If the processor deems Customer's Payment Method expired or invalid, Aroom may try to reprocess charges. Overdue or rejected payments will accrue interest at ten percent (10%) per annum from the date payment was first due.

6. Term and Termination

A. Term and Termination

Customer may discontinue using the Aroom Platform or end these Terms at any time by giving written notice to Aroom. Aroom also has the right to terminate this Agreement or suspend Customer's access to the Aroom Platform—for instance, for inactivity or if Customer violates these Terms. Suspected fraudulent, abusive, or unlawful behavior may be reported to relevant authorities. Aroom may discontinue offering the Aroom Platform at any time without liability. Upon termination, Aroom may deactivate or delete Customer's account and associated data immediately. Customer agrees Aroom will not be liable for terminating access to the Aroom Platform.

B. Effect of Termination

Following any termination or expiration of these Terms:

  1. The Receiving Party must return or destroy all Confidential Information (as defined in Section 8(A)) belonging to the Disclosing Party.
  2. Customer must pay any outstanding fees to Aroom.
  3. This Section 6(B) and Sections 3(F), 5, 7–19, 21, and 22 will continue to be effective after termination, as applicable for the period stated therein.

7. Use of Aroom Platform

A. License

Subject to these Terms, Aroom grants Customer a non-exclusive, non-transferable license to use and access the Aroom Platform only to fulfill its obligations and exercise its rights under these Terms.

B. Restrictions

Customer must not (and must not allow others to):

  1. Provide or grant access to the Aroom Platform to any unauthorized party, except as these Terms allow.
  2. Sell, resell, license, sublicense, distribute, rent, or lease the Aroom Platform.
  3. Upload or share through the Aroom Platform any unlawful, infringing, or otherwise tortious content, or content violating privacy rights.
  4. Transmit malicious code through the Aroom Platform.
  5. Circumvent or disable the Aroom Platform's security or technological features.
  6. Use the Aroom Platform in any manner that bypasses these Terms.
  7. Modify, copy, or create derivative works of the Aroom Platform or any part of it.
  8. Disassemble, reverse engineer, or decompile the Aroom Platform, except to the extent allowed by law, nor attempt to replicate its ideas, features, or functions to build competing products.

C. Modifications

Aroom reserves the right to change, pause, or end the Aroom Platform (or any portion of it) at any time, provided these changes are applied uniformly to similarly situated customers.

D. Suspension

Aroom can suspend Customer's access (including access to the Aroom API) if Customer violates these Terms or if such use is harming or threatening to harm Aroom, Merchants, Recipients, or others. Aroom will notify Customer of any such suspension.

E. Ownership

Aroom retains all ownership and intellectual property rights in the Aroom Platform. These Terms do not transfer to Aroom or to Customer any ownership interest in any Goods.

F. Customer Data and Use of Data

Customer owns the data, content, files, and communications submitted to or generated through the Aroom Platform ("Customer Data") and grants Aroom a non-exclusive, worldwide, royalty-free license to host, process, transmit, store, and display Customer Data to provide, secure, support, and improve the Aroom Platform and to comply with law. Customer represents that it has the rights and consents necessary to grant this license.

Aroom will not use Customer Data — including message content, files, recordings, or transcripts — to train, fine-tune, or develop generalized or foundation AI models, whether Aroom's own or a third party's, and Aroom's AI service providers are contractually prohibited from doing so. Aroom does not use Customer Data for advertising. Aroom may use aggregated or de-identified data that does not identify Customer, any End User, or any individual, and will not attempt to re-identify it. Where applicable law requires deletion of Personal Information on request, Aroom will comply and notify Customer.

8. Confidential Information

A. Definition

"Confidential Information" is any business, technical, or financial information shared by one Party ("Disclosing Party") with the other Party ("Receiving Party") under these Terms, which is either labeled as confidential or would be reasonably considered confidential based on its nature. Confidential Information does not include information that (i) was known by the Receiving Party without any confidentiality obligation prior to disclosure; (ii) becomes publicly available through no fault of the Receiving Party; (iii) is rightfully obtained from a third party free of any confidentiality duty; or (iv) the Receiving Party can show was created independently without reference to the Disclosing Party's Confidential Information.

B. Use and Disclosure

The Receiving Party will:

  1. Use Confidential Information only as necessary to fulfill obligations or exercise rights under these Terms.
  2. Restrict disclosure of Confidential Information, except to its employees, contractors, advisors, etc. who must know such information to carry out the Receiving Party's duties under these Terms and are themselves bound by confidentiality obligations at least as protective as these Terms.
  3. Safeguard Confidential Information using the same measures it applies to its own sensitive data, but never less than a reasonable degree of care.

C. Compelled Disclosures

If law or regulation compels the Receiving Party to reveal any Confidential Information, the Receiving Party must (to the extent lawful) promptly notify the Disclosing Party to allow the Disclosing Party to contest the requirement or seek protective measures.

9. Disclaimer

THE AROOM PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AROOM DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT AROOM IS NOT RESPONSIBLE FOR DELIVERY DELAYS, FAILURES, LOST OR DAMAGED GOODS, OR ERRORS MADE BY DELIVERY PROVIDERS OR RECIPIENTS, NOR FOR INCORRECT MERCHANT, RECIPIENT, OR CUSTOMER DATA. CUSTOMER RECOGNIZES THAT THE AROOM PLATFORM MAY HAVE PERIODS OF INACCESSIBILITY FOR MAINTENANCE OR OTHER REASONS AND THAT AROOM SHALL NOT BE LIABLE FOR SUCH OUTAGES OR RELATED TECHNICAL GLITCHES.

AROOM OFFERS AI-POWERED FEATURES. ANY MESSAGES, TRANSCRIPTIONS, SUMMARIES, OR OTHER OUTPUT GENERATED BY THE AI ASSISTANT OR OTHER AI FEATURES ("AI OUTPUT") MAY BE INACCURATE, INCOMPLETE, OR TIME-SENSITIVE AND ARE PROVIDED "AS IS," AS FURTHER DESCRIBED IN SECTION 22(C). CUSTOMER IS RESPONSIBLE FOR REVIEWING AND VERIFYING ALL AI OUTPUT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AROOM DISCLAIMS ALL LIABILITY ARISING FROM AI OUTPUT.

10. Limitation of Liability

IN NO EVENT SHALL AROOM BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS, REVENUES, OR BUSINESS REPUTATION, WHETHER SUCH LIABILITY ARISES FROM TORT, CONTRACT, OR ANOTHER LEGAL THEORY, EVEN IF AROOM HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM AGGREGATE LIABILITY OF AROOM UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS PAID (OR PAYABLE) BY CUSTOMER UNDER THESE TERMS IN THE TWELVE (12) MONTHS BEFORE THE INCIDENT GIVING RISE TO LIABILITY. AROOM ASSUMES NO LIABILITY FOR LATE OR DAMAGED DELIVERIES OR ANY DELIVERY PROVIDER'S ACTIONS OR OMISSIONS, INCLUDING THE LOSS OR DAMAGE OF GOODS.

11. Indemnification

Customer agrees to defend, indemnify, and hold harmless Aroom, its affiliates, officers, directors, managers, employees, and agents (collectively, "Aroom Indemnitees") against all claims, costs, damages, judgments, and attorneys' fees ("Losses") arising from (a) Customer's fraud, willful misconduct, or gross negligence; (b) Customer's violation of any law or regulation (including, for clarity, the Telephone Consumer Protection Act, applicable communications-recording laws, and applicable data privacy laws); (c) Customer's infringement or misappropriation of another's intellectual property; (d) Customer's breach of these Terms; or (e) Customer's use of the Messaging Feature or the recording and transcription features, as further described in Sections 21(F) and 22(A).

12. Relationship of the Parties

A. Technology Platform Only

The Aroom Platform is an online service that connects Customers, Merchants, and Delivery Providers. Aroom is not acting as a motor carrier, freight forwarder, broker, or shipper, nor is it offering contract carriage under 49 U.S.C. § 13102(4) or § 14101(b) or any similar legislation.

B. Independent Contractors

Aroom and Customer are independent businesses under these Terms. Nothing here creates any partnership, agency, fiduciary, or joint venture relationship. Neither Party may make binding commitments on behalf of the other Party.

C. Disputes With Customer's Vendors and Stakeholders

Aroom does not provide construction, contracting, or professional services and does not recommend or refer any vendor, subcontractor, or supplier. Aroom is not a party to any agreement between Customer and its vendors, subcontractors, suppliers, clients, or other stakeholders and is not responsible for their acts or omissions. Customer is solely responsible for the substance and consequences of communications conducted through the Aroom Platform, including any commitments or statements made by Customer's personnel or by the AI assistant in conversations Customer has added it to. Aroom has no obligation to mediate or resolve any dispute between Customer and any such party, including any dispute about what was said in a recorded or logged communication.

13. Modifications to These Terms

Customer acknowledges that Aroom may revise these Terms from time to time. If Aroom makes any significant change, it will notify Customer (e.g., via email or a notice on the Aroom Platform). Such changes become effective on the earlier of (i) Customer's continued use of the Aroom Platform after receiving the notice or (ii) thirty (30) days after that notice.

14. Dispute Resolution by Binding Arbitration

Please read this section carefully—by agreeing to these Terms, you are consenting to arbitration for most disputes.

A. Agreement to Arbitrate

Customer and Aroom agree that any dispute or claim arising from or connected to these Terms, including alleged breaches, will be exclusively resolved by final and binding arbitration rather than in court, except for qualifying small claims. This arbitration requirement does not prevent either Party from raising concerns with federal, state, or local agencies. Both Parties waive their right to a jury trial or participating in a class action. The Federal Arbitration Act governs this arbitration provision.

B. Class Action Waiver

YOU AND AROOM AGREE THAT EACH PARTY MAY FILE CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS OR REPRESENTATIVE ACTION. Unless both Parties consent otherwise, the arbitrator cannot combine multiple parties' claims into a single proceeding or preside over any class or representative action.

C. Pre-Arbitration Steps

Aroom prefers to resolve disputes amicably. In most cases, reaching out to support@aroom.io can resolve a concern. If not, the Party seeking arbitration must send a formal "Notice of Dispute" by certified mail to Huespace, Inc. (d.b.a. "Aroom"), 1201 Wilson Blvd, 9th floor c/o Huespace, Arlington, VA, 22209 (the "Notice Address"). If the dispute is not resolved within sixty (60) days, either Party may start arbitration.

D. Arbitration Process

Arbitration shall be conducted by a neutral arbitrator, under the American Arbitration Association's ("AAA") Consumer Arbitration Rules (the "AAA Rules"), modified by this Arbitration Agreement. Arbitrators can award the same remedies on an individual basis as a court could. Decisions are enforceable in court but generally not subject to extensive judicial review. If Customer's claim is $10,000 or less, Customer may choose whether the arbitration proceeds by documents, telephone, or in person. Unless both Parties agree otherwise, any in-person arbitration hearing will be in a location that is reasonably convenient for both Parties.

E. Arbitration Fees

AAA filing and arbitration fees ("Arbitration Fees") are typically governed by the AAA Rules. If Customer's claim is for $75,000 or below, Aroom will cover all Arbitration Fees if requested by Customer. The arbitrator may also shift costs under certain circumstances to avoid making arbitration cost-prohibitive.

F. Confidentiality

All arbitration proceedings, rulings, and awards must remain confidential unless otherwise required by law.

G. Severability

If any provision in this arbitration section (other than the class action waiver above) is found invalid, the Parties agree to replace it with a valid and enforceable provision that aligns with the original intent. If the class action waiver is deemed invalid or unenforceable, this entire arbitration agreement is null and void (except with respect to any public injunctive relief claims).

H. Future Changes

If Aroom updates this Arbitration Agreement after you first accepted these Terms, and you continue to use the Aroom Platform, you may reject the update by sending written notice to the Notice Address within thirty (30) days of the change. By rejecting the change, you agree to arbitrate any disputes based on the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes).

15. General

These Terms, along with any policies or references included or incorporated by reference, form the entire agreement regarding the subject matter and supersede all prior oral or written communications. Customer cannot assign these Terms without Aroom's prior written approval. Any attempted assignment without such consent is void. These Terms bind and benefit the Parties' permitted successors and assigns but do not confer rights on third parties. Aroom does not guarantee that the Aroom Platform is available in every location, and Customer is responsible for following any local laws when using the Aroom Platform.

16. Publicity

While Customer is using the Aroom Platform, Aroom may list Customer's name, trademarks, or logos (collectively, "Marks") on Aroom's website and marketing materials solely to identify Customer as a user of the Aroom Platform. Customer grants Aroom a limited, non-sublicensable, worldwide license to use Customer's Marks for this purpose.

17. Data Protection

Customer may share personal data ("Personal Information") with Aroom in the course of using the Aroom Platform. Aroom will process such Personal Information solely to perform the services under these Terms or as otherwise instructed in writing by Customer.

If Customer enables the Messaging Feature or uses the recording or transcription features, these generate Personal Information relating to End Users and other individuals ("End-User Personal Data"), including message content, files, recordings, and transcripts. As between the Parties, Customer determines the purposes and means of processing End-User Personal Data, and Aroom processes it on Customer's behalf to perform the services and as otherwise permitted by Sections 21 and 22 and the Aroom Privacy Policy. Customer is responsible for providing End Users and other individuals with any required privacy notices and for obtaining all consents required for such processing, including consents required for recording. Sections 21 and 22 govern Customer's obligations with respect to these features.

18. Governing Law and Venue

Except as otherwise specified, these Terms are governed by the laws of the State of Virginia, excluding conflict-of-law principles. Where arbitration does not apply, the Parties consent to the exclusive jurisdiction of the state and federal courts within Virginia's Northern District for any lawsuits.

19. Waiver of Rights

If Aroom does not enforce any provision of these Terms, it does not waive the right to enforce that provision in the future. A waiver is only valid if it is in writing and signed by an authorized representative of Aroom. The exercise by either Party of any remedy under these Terms does not limit other available remedies.

20. General Prohibitions

Customer will not:

  1. Use, display, or frame the Aroom Platform or any of its elements without Aroom's written permission.
  2. Use the Aroom Platform in violation of any laws or regulations, including export laws.
  3. Access or tamper with non-public areas of the Aroom Platform or Aroom's systems.
  4. Impersonate Aroom, a representative of Aroom, another user, or any other entity.
  5. Attempt to probe or test the vulnerability of any Aroom network or system or breach any security features.
  6. Bypass, remove, or otherwise interfere with any technological measure used by Aroom or others to protect the Aroom Platform.
  7. Use any automated process (e.g., robots, scrapers) to monitor or copy any material from the Aroom Platform.
  8. Attempt to gain unauthorized access to, disrupt, or interfere with the Aroom Platform, servers, or databases.
  9. Reverse engineer or otherwise attempt to derive the source code of the Aroom Platform.
  10. Collect or store personal data of other users of the Aroom Platform without permission.
  11. Encourage or help any other person to do any of the above.

21. Messaging Feature

This Section applies only to Customers who enable the Messaging Feature. If Customer does not enable it, this Section does not apply.

A. The Feature. Aroom provisions one or more telephone numbers to Customer and enables Customer to send and receive text messages and files with its customers, subcontractors, vendors, and other project contacts ("End Users") through the Aroom Platform. Messages are transmitted through and stored by the Aroom Platform so Customer can view the history in the application. The Feature includes an AI assistant that participates in group conversations to which Customer has added it, and that may send messages within those conversations. The AI assistant does not initiate conversations with End Users and does not place calls. Aroom presents this Section for acceptance at the Feature enablement screen. Customer may disable the Feature at any time.

B. Consent. Consent for messaging under this Feature is established by Customer's existing relationship with the End User, together with Customer's confirmation described below. End Users are not required to take any action before messaging begins.

Customer must confirm, for each End User it adds, that Customer has an existing business or project relationship with that End User and permission to contact them at the number provided. Aroom records that confirmation, including which Customer made it, the contact it relates to, and when. Customer must not add contacts obtained by any other means, including purchased, scraped, or bulk-imported lists, and must not use the Feature to contact anyone with whom it has no such relationship.

Aroom sends a disclosure message to each End User at the start of messaging, stating who is contacting them, that an AI assistant may participate in the conversation, that message and data rates may apply, that message frequency varies, how to get help or opt out, and where to find these Terms and the Privacy Policy. Customer must not alter or suppress this message.

C. Transactional use only. The Feature is for transactional and operational messages about projects and orders. Customer must not use it for marketing, promotional, or advertising purposes, which would subject Customer to a materially higher consent standard under applicable law.

D. Opt-out. End Users may opt out at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, QUIT) and may reply HELP for assistance. Aroom honors these keywords automatically, including within group conversations, and records the opt-out. Once an End User has opted out, Customer must not re-add or re-contact them unless that End User affirmatively opts back in (for example, by replying START), and must not circumvent an opt-out through any channel. Customer's confirmation under Section 21(B) is not sufficient to resume messaging an End User who has opted out. Customer must present the messaging program disclosures in Section 23 to End Users. Aroom delivers these disclosures automatically at the start of messaging.

E. Compliance. Customer will comply with all laws and industry standards applicable to its use of the Feature, including the Telephone Consumer Protection Act and its implementing regulations, applicable CTIA messaging principles, and carrier requirements including 10DLC registration. Customer is responsible for the accuracy of telephone numbers it submits and for promptly removing numbers it knows or should know have been reassigned. Customer must not use the Feature to transmit unlawful or harassing content, protected health information, payment card data, or other sensitive categories without Aroom's written agreement.

F. Suspension and indemnity. Aroom may suspend or disable the Feature immediately, with notice where practicable, if Aroom reasonably believes Customer has messaged individuals without a qualifying relationship or permission, failed to honor opt-outs, or triggered carrier violations, complaints, or blocking. Without limiting Section 11, Customer will defend, indemnify, and hold harmless the Aroom Indemnitees against all Losses arising from messages sent to individuals Customer lacked permission to contact, Customer's failure to honor an opt-out, the substance of messages Customer or its personnel send or direct the AI assistant to send, or Customer's breach of this Section.

22. Recording and Transcription

This Section applies only to Customers who use Aroom's recording or transcription features.

A. Consent to record others. Customer is solely responsible for complying with all applicable recording, wiretap, privacy, and data-protection laws, which may require the consent of all parties to a conversation. Before using the Aroom Platform to record any third party, Customer will obtain all legally required consents, notices, and disclosures and will comply with location-based restrictions. Where required, Customer will provide clear, timely notice — audible, visual, or both — that a recording is taking place. Aroom may disable features or suspend or terminate accounts upon credible reports of unlawful recording. Customer will defend, indemnify, and hold harmless the Aroom Indemnitees from any claims arising from Customer's recordings or failure to obtain required consents.

B. Storage and processing. Recordings and transcripts made through the Aroom Platform are stored and processed by Aroom and its service providers to provide the features, and are retained as described in the Aroom Privacy Policy. As between the Parties, Customer determines the purposes of processing personal information contained in recordings and transcripts, and Aroom processes it on Customer's behalf.

C. AI, transcription, and output disclaimer. Speech-to-text transcriptions, summaries, message drafts, and other AI-enabled outputs may be incomplete, inaccurate, or time-sensitive and are provided "as is." Customer should not rely on outputs for decisions involving health, safety, legal, financial, or other high-risk matters. Customer is responsible for reviewing and verifying all outputs.

23. Messaging Program Disclosures

This Section is provided to satisfy carrier and industry disclosure requirements and is written for recipients of messages. It is presented to End Users at the start of messaging and is available at [TERMS URL]#messaging-disclosures.

Program description. Aroom provides SMS notifications related to project updates, work orders, scheduling, deliveries, and other operational communications relating to a project you are involved with. Messages come from a business you are working with. An AI assistant may take part in group conversations and send messages within them. This is a transactional and operational program, not a marketing program.

How you were added. Businesses using Aroom add project contacts they already work with, and confirm they have permission to contact you at the number provided. At the start of messaging you receive a message identifying the business contacting you and explaining how to get help or opt out. You do not need to reply or confirm anything to begin receiving messages, and you can stop them at any time by replying STOP.

Message frequency. Message frequency varies based on your project activity. You may receive multiple messages per week depending on the project you are associated with.

Message and data rates. Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Consent is not a condition of purchase. You do not have to agree to receive messages in order to buy anything or to receive any goods or services.

Opt-out. You may opt out at any time by replying STOP to any message. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. After opting out, you will receive a one-time confirmation message and will no longer receive messages unless you ask to start receiving them again (for example, by replying START). Opt-outs are honored in group conversations as well as direct messages.

Help. For help, reply HELP to any message, contact the business you are working with, or contact Aroom at support@aroom.io.

Carrier liability. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed.

Supported carriers. The program is available on participating carriers only.

Privacy. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties. For details on how your information is handled, see the Aroom Privacy Policy.

Note for recipients. These disclosures describe the messaging program. The remainder of these Terms is an agreement between Aroom and its business customers, and does not create obligations for you as a message recipient.

By using the Aroom Platform or otherwise indicating your acceptance, you confirm that you have read, understood, and agree to these Terms in full.